Troubleshoot
Resolve microphone discovery issues
Resolve a network loop warning on RoomHub
RoomHub won't power on
RoomVision XL camera not discovered
RoomVision camera not discovered
AudioIQ optimisation not running
RoomHub does not connect to Pleneo Cloud
Laptop doesn't detect RoomHub over USB
No audio from Sonia speakers
No audio from a RoomDesign Ceiling speaker
Troubleshoot
Troubleshoot
Edited
RoomVision XL camera not discovered
Steps to get the RoomVision XL camera showing up in your Pleneo Room.
Overview
If a camera isn't appearing in the system, the cause is almost always power or cabling; both run over the single LAN connection. Work through the checks below.
Check the connection
Make sure the LAN cable is firmly connected to the camera. This one port handles both power and control.
Confirm power
Verify the camera is connected to a switch that supports the power it needs. Without enough PoE+ power, the camera won't turn on or appear in the system.
Try a different path
If power and cabling look correct, a loose cable, a faulty cable, or an unreliable switch port is the next most likely cause. Reseat the network cable, try a new Ethernet cable, and test a different switch port or another PoE+ switch.
In summary
Once the camera has the power it needs and a stable network connection, it appears automatically in Room OS. If it still doesn't show up, generate a diagnostic report and contact Pleneo Support.