Troubleshoot
Generate a Report
Edited
Generate a diagnostic report
If you run into an issue with RoomHub, generate a diagnostic report to send to Pleneo Support.
Generate the report
The report packages RoomHub's logs and configuration into a single file Pleneo Support can review.
1. Open the RoomHub WebGUI.
2. Go to the Support menu.
3. Select Generate Diagnostic Report.
4. Download the report once it's ready.
Email the file to support@pleneo.com with a short description, including:
What you expected to happen
What actually happened
When the issue occurred
This helps Pleneo Support respond faster.
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Is it safe to run?
Yes.
Note: Generating a report doesn't change any settings or interrupt operation. It's safe to run at any time — even while the room is in use.
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Result
A diagnostic report gives Pleneo Support what they need to resolve the issue quickly, with no risk to the room's settings or operation.