Troubleshoot
Generate a Report
Edited
Generate a diagnostic report
Package RoomHub's logs and configuration into one file for Pleneo Support.
Overview
If Pleneo Support needs to investigate an issue, a diagnostic report gives them what they need. It packages RoomHub's logs and configuration into a single file you can send them, and it's safe to run at any time.
Generate the report
Open the RoomHub web interface
Go to the Support menu
Select Generate Diagnostic Report
Download the report once it's ready
Email the file to support@pleneo.com with a short description, including:
What you expected to happen
What actually happened
When the issue occurred
This helps Pleneo Support respond faster.
Is it safe to run?
Yes. Generating a report doesn't change any settings or interrupt operation. It's safe to run at any time, even while the room is in use.
In summary
A diagnostic report gives Pleneo Support what they need to resolve an issue quickly, with no risk to the room's settings or operation.