Global Privacy Policy
Pleneo is committed to protecting your privacy, and this page explains clearly how we collect, use, and safeguard personal information across our products, platforms, and services.
1. Introduction
At Pleneo, we design intelligent technologies that simplify how people communicate and collaborate. Protecting your privacy is central to that mission.
This Privacy Policy explains how we collect, use, store, and share your personal information when you:
Visit or interact with our websites, applications, or marketing materials.
Use Pleneo Cloud, our cloud-hosted software platform.
Access the embedded web server built into our hardware products.
Communicate with us by email, phone, or in person.
We process personal data in accordance with applicable data-protection laws, including the EU General Data Protection Regulation (GDPR), Singapore’s Personal Data Protection Act (PDPA), and other local regulations. Our practices also align with ISO 27001, ISO 42001, and SOC 2 Type II standards for security and governance.
2. What Data We Collect
We collect only what we need to provide our products and services effectively.
A. Information you provide
Name, company, job title, and contact details.
Account login information (email, password).
Support requests or communications.
Meeting details or demo scheduling information.
Marketing or lead-generation opt-in preferences.
B. Information collected automatically
Device identifiers, IP address, and usage logs when you access our websites or Cloud services.
Diagnostic data generated by Pleneo hardware or software to maintain uptime, performance, and security.
Cookies and similar technologies used for analytics or remembering preferences.
C. Product-specific information
Our hardware and Cloud platforms collect configuration and diagnostic data, but not live audio or video content unless you explicitly enable features that require it.
3. How We Use Your Data
We use personal data for:
Providing, maintaining, and improving our products and services.
Account creation, authentication, and support.
Responding to inquiries or feedback.
Communicating updates, training materials, or service notifications.
Complying with legal, audit, and regulatory obligations.
With your consent or where legitimate interest applies, sharing your contact details with authorized distributors or resellers for sales or support follow-up.
We do not sell personal data.
4. Legal Basis for Processing
Depending on your jurisdiction, our legal bases include:
Performance of a contract — to deliver our products and services.
Legitimate interest — to improve and secure our systems or assign qualified leads to distributors.
Consent — for marketing or third-party sharing.
Legal obligation — to meet record-keeping or compliance requirements.
5. Sharing and Disclosure
We may share your personal information with:
Authorized distributors and resellers, where legally permitted and consented to, for customer support or lead assignment.
Service providers who process data on our behalf (e.g., hosting, analytics, payment, CRM).
Corporate affiliates within the Pleneo group for internal operations.
Authorities or regulators if required by law, court order, or to protect rights and safety.
All third parties are bound by confidentiality and data-processing agreements consistent with ISO 27001 and SOC 2 Type II principles.
6. International Transfers
Pleneo Cloud operates on Microsoft Azure data centers located in the European Union, the United States and other regions as required for global service. Your specific data location will be detailed in Pleneo Cloud.
Whenever personal data is transferred outside your region, we use appropriate safeguards such as Standard Contractual Clauses (SCCs) or equivalent legal mechanisms to ensure compliance with GDPR and PDPA requirements.
7. Data Retention
We retain personal information only for as long as necessary to:
Provide the services you request.
Fulfill contractual or legal obligations.
Resolve disputes or enforce agreements.
Diagnostic and system logs are typically retained for 12 months unless required longer for security or compliance.
8. Security and Governance
We maintain robust administrative, technical, and physical controls aligned with:
ISO 27001 (Information Security Management)
ISO 42001 (AI Management System)
SOC 2 Type II (Security, Availability, Confidentiality)
Security measures include encryption in transit and at rest, multi-factor authentication, access control, continuous monitoring, and annual audits.
9. AI and Data Ethics
Where our systems use artificial intelligence or machine-learning features (for example, automatic audio optimization or diagnostics), we:
Minimize personal data input wherever possible.
Do not train models on user content.
Ensure AI systems are transparent, explainable, and auditable under ISO 42001 standards.
10. Your Rights
Depending on your jurisdiction, you may have the right to:
Access, correct, or delete your personal data.
Withdraw consent at any time.
Object to or restrict processing.
Request data portability.
File a complaint with your local data-protection authority.
Requests can be submitted to privacy@pleneo.com, and we will respond within the legally required timeframe.
11. Cookies and Analytics
Our websites and Cloud platform use cookies to enhance functionality and measure engagement.
You can manage cookies through your browser settings or, where applicable, through our cookie consent tool.
12. Marketing and Communications
We may send product updates, training materials, or promotional messages only where permitted by law or where you’ve opted in.
You can unsubscribe anytime using the link in our emails or by contacting us directly.
13. Embedded Product Web Servers
Some Pleneo hardware products include an embedded web interface.
These interfaces process limited configuration data stored locally on the device. Diagnostic or performance information may be transmitted securely to Pleneo Cloud if you enable cloud synchronization.
You are responsible for ensuring network access is secured within your organization.
14. Children’s Privacy
Our products and services are not designed for individuals under 18. We do not knowingly collect personal data from children.
15. Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available at www.pleneo.com/privacy with a revised effective date. Material changes will be communicated by email or within our Cloud platform.
16. Contact Us
If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us via email:
Pleneo Holdings Pte Ltd
9 Raffles Place
Singapore, 048619
17. Summary
We collect as little personal information as possible, use it responsibly, and protect it according to the highest international standards.
Your trust matters — and we treat your data with the same care we give to our own.