Troubleshoot
Generate a diagnostic report
Resolve microphone discovery issues
Resolve a network loop warning on a Pleneo hub
RoomHub won't power on
RoomVision XL camera not discovered
RoomVision camera not discovered
AudioIQ optimisation not running
Pleneo hub does not connect to Pleneo Cloud
Laptop doesn't detect Pleneo hub over USB
No audio from Sonia speakers
No audio from a RoomDesign Ceiling speaker
If a software update is interrupted
AudioIQ optimization failed
Devices not detected
If you forget the password
Troubleshoot
Troubleshoot
Edited
AudioIQ optimization failed
How to find out why AudioIQ failed and fix it.
Overview
AudioIQ runs automatically as part of Room OS AutoDeploy. If it doesn't complete, Room OS reports the issue. Start by reading that report, then fix the cause and run it again.
Check the report in Room OS
When AudioIQ fails, Room OS shows a report explaining the cause. Open it first; it tells you exactly what to fix. Common causes include:
A speaker wasn't detected — a speaker isn't connected, powered, or recognized
The microphone couldn't hear a speaker — the mic isn't picking up one or more speakers during the measurement
Fix the cause
Based on what the report shows:
Speaker not detected: check that the speaker is connected and powered, and that it appears in the room's device list
Microphone can't hear a speaker: check that the speaker is working and positioned correctly, and that nothing is blocking the path between the speakers and the microphone
Run AudioIQ again
Once you've fixed the cause shown in the report, run AI AutoDeploy again to retry optimization.
If it still fails, generate a diagnostic report and contact Pleneo Support.
In summary
If AudioIQ won’t complete, read the report in Room OS; it tells you the cause, whether that's a speaker not detected or the microphone not hearing a speaker. Fix what the report shows and run AI AutoDeploy again. If it still fails, send a diagnostic report to Pleneo Support.