Troubleshoot
Fix uneven volume in a Pleneo Room
Resolve a network loop warning on RoomHub
RoomHub does not power on
RoomVision XL camera not discovered
RoomVision camera not discovered
AudioIQ™ tuning not running
RoomHub does not connect to Pleneo Cloud
No sound from Sonia speakers
No sound from RoomDesign Ceiling
Troubleshoot
Troubleshoot
Edited
RoomVision camera not discovered
If a RoomVision camera isn't showing up in RoomHub or Pleneo Cloud, check these steps in order.
Check the connection
Make sure the LAN cable is firmly connected to the camera. This port handles both power and control.
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Confirm power
Verify the camera is connected to a switch that supports PoE.
Note: Without PoE, the camera won't power on or be discoverable. If the original switch's PoE budget is already in use, try a different PoE-enabled switch or port.
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Try a different path
If power and cabling already look correct, a loose cable, a faulty cable, or an inconsistent switch port is the next most common cause. Reconnect the network cable, try a new Ethernet cable, and test a different switch port or another PoE+ switch.
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Result
Once the camera has PoE power and a stable network connection, it appears automatically in Room OS or Pleneo Cloud. If it still doesn't show up, Pleneo Support can help.