Troubleshoot
Fix uneven volume in a Pleneo Room
Resolve a network loop warning on RoomHub
RoomHub does not power on
RoomVision XL camera not discovered
RoomVision camera not discovered
AudioIQ™ tuning not running
RoomHub does not connect to Pleneo Cloud
No sound from Sonia speakers
No sound from RoomDesign Ceiling
Troubleshoot
Troubleshoot
Edited
RoomHub does not power on
If RoomHub doesn't power on, follow these steps in order.
Check the network connection
Make sure LAN 1 on RoomHub is connected, and confirm the switch supports PoE.
Note: Only LAN 1 provides power to RoomHub. Connecting to LAN 2 will not power the device.
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Verify PoE availability
If RoomHub is on LAN 1 and the switch supports PoE but the unit still won't power on, try a different PoE-enabled switch or port.
Tip: The PoE power budget on the original switch may already be fully used, which can prevent additional devices from receiving power.
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Result
Once RoomHub is connected to a PoE-enabled port with enough power available, it powers on automatically. If the issue persists, contact Pleneo Support.