Devices not detected

Overview

During setup, the Pleneo device hub scans the network to find the connected devices. If the discovery finds nothing, work through the checks below, then scan again. If the devices still don't appear, you can add one manually by its IP address.

If no devices at all are found, start with the hub's own network connection. If some devices are missing, start with those devices.

Check the hub's network connection

If no devices appear at all, the cause is usually the hub's own connection.

• Confirm the Pleneo device hub is connected and powered

• Make sure both network ports (LAN 1 and LAN 2) are connected

• Check that each cable is firmly seated at both ends, and the switch ports are working

• Open the hub's web interface to confirm it's reachable on the network

Check the devices' power and connection

• Confirm each device is connected to the network and powered. Most devices are powered over PoE, so check the switch port supplies power

• Check each cable is firmly seated at both ends

Check the devices are on the same network

The hub can only find devices it can reach on the network.

• Make sure the devices are on the same subnet as the hub, not a separate subnet or VLAN

• If a device was used before, it may still be set to a static IP that doesn't match this network. Reset it so it can rejoin the network

Scan again

Once the hub and devices are powered, connected, and on the same network, run the scan again from the hub's web interface.

Add a device by IP address

If a device still isn't found automatically, you can add it manually. In the hub's web interface, enter the device's IP address to search for it directly.

This is useful when automatic discovery can't reach a device, for example across subnets or on networks where discovery traffic is limited.

Still not detected?

If the device still doesn't appear after a manual search, generate a diagnostic report and contact Pleneo Support.

In summary

If the hub doesn't find your devices, check the hub's own connection (including both network ports), then the devices' power and network. Scan again, and if a device still isn't found, add it manually by its IP address. If it still doesn't appear, send a diagnostic report to Pleneo Support.