Troubleshoot
Generate a diagnostic report
Resolve microphone discovery issues
Resolve a network loop warning on a Pleneo hub
RoomHub won't power on
RoomVision XL camera not discovered
RoomVision camera not discovered
AudioIQ optimisation not running
Pleneo hub does not connect to Pleneo Cloud
Laptop doesn't detect Pleneo hub over USB
No audio from Sonia speakers
No audio from a RoomDesign Ceiling speaker
Troubleshoot
Troubleshoot
Edited
AudioIQ optimisation not running
Why AudioIQ was skipped and what to check.
Overview
AudioIQ™ runs only when both the speakers and the microphone support it. If it was skipped, one of them isn't AudioIQ-compatible. Check both below.
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Check speaker support
AudioIQ works only with Pleneo speakers (Sonia and RoomDesign). If you're using an external amplifier or non-Pleneo speakers, AudioIQ is skipped.
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Check microphone support
AudioIQ requires an AudioIQ-compatible microphone. Not every microphone that works with AutoDeploy™ supports AudioIQ.
Example: the Sennheiser TCC2 works with AutoDeploy but not with AudioIQ. See Microphone compatibility for the per-model breakdown.
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What this means
AutoDeploy still configures and sets up the room automatically. AudioIQ and its report only run when both the speakers and the microphone support AudioIQ. Everything else works normally; the room just isn't optimised by AudioIQ.
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In summary
Once compatible Pleneo speakers and a supported microphone are in place, AudioIQ runs automatically during AutoDeploy. If you expected it to run and it didn't, check your microphone against the supported list.