Troubleshoot
Fix uneven volume in a Pleneo Room
Resolve a network loop warning on RoomHub
RoomHub does not power on
RoomVision XL camera not discovered
RoomVision camera not discovered
AudioIQ™ tuning not running
RoomHub does not connect to Pleneo Cloud
No sound from Sonia speakers
No sound from RoomDesign Ceiling
Troubleshoot
Troubleshoot
Edited
AudioIQ™ tuning not running
If AI AutoDeploy™ runs but AudioIQ™ tuning doesn't start, it's usually because one of the connected devices isn't supported. Check the following in order.
Check speaker support
AudioIQ™ only works with Pleneo speakers — Sonia and RoomDesign. If you're using an analog amp or non-Pleneo speakers, AudioIQ™ is skipped.
———————————————————————————————————————————————
Check microphone support
Not every microphone supported by AI AutoDeploy™ supports AudioIQ™.
Note: Sennheiser TeamConnect Ceiling 2 (TCC2) does not support AudioIQ™. AudioIQ™ requires microphones that have been fully profiled for performance measurement.
———————————————————————————————————————————————
What this means
AI AutoDeploy™ still configures and sets up the room automatically. AudioIQ™ tuning and reports only run when both the speakers and the microphone support AudioIQ™.
———————————————————————————————————————————————
Result
Once compatible Pleneo speakers and a supported microphone are in place, AudioIQ™ tuning runs automatically during AI AutoDeploy™.