Troubleshoot
Fix uneven volume in a Pleneo Room
Resolve a network loop warning on RoomHub
RoomHub does not power on
RoomVision XL camera not discovered
RoomVision camera not discovered
AudioIQ™ tuning not running
RoomHub does not connect to Pleneo Cloud
No sound from Sonia speakers
No sound from RoomDesign Ceiling
Troubleshoot
Troubleshoot
Edited
No sound from Sonia speakers
If you're not hearing sound from your Sonia speakers, follow these steps in order.
Check the speaker connections
Make sure each Sonia speaker is properly connected to the Sonia Amp, with all cables firmly seated in the correct ports. A loose connection here is the most common cause of silent speakers.
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Check the Sonia Amp network connection
Confirm the Sonia Amp is connected to a network switch using the LAN (PoE+) port, with the Ethernet cable fully seated on both ends.
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Verify power
Sonia Amp requires PoE+ (802.3at) or PoE++ (802.3bt) to operate.
Note: Standard PoE doesn't provide enough power. PoE++ is recommended for higher volume. If available, try a different switch port.
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Confirm room assignment
If power and cabling are correct, open RoomHub's WebGUI or Pleneo Cloud and verify the Sonia Amp is added to the correct Pleneo Room. Audio only routes to speakers assigned to the active room.
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Result
Once the Sonia Amp is powered, connected, and assigned to the room, audio plays automatically. If the issue persists, contact Pleneo Support.