Troubleshoot
Fix uneven volume in a Pleneo Room
Resolve a network loop warning on RoomHub
RoomHub does not power on
RoomVision XL camera not discovered
RoomVision camera not discovered
AudioIQ™ tuning not running
RoomHub does not connect to Pleneo Cloud
No sound from Sonia speakers
No sound from RoomDesign Ceiling
Troubleshoot
Troubleshoot
Edited
No sound from RoomDesign Ceiling
If you're not hearing sound from a RoomDesign Ceiling speaker, follow these steps in order.
Check the connection
Make sure the speaker is connected to a network switch, with the cable firmly seated at both ends. A loose connection here is the most common cause of silent speakers.
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Verify power
RoomDesign Ceiling requires PoE+ (802.3at) to operate.
Note: Standard PoE doesn't provide enough power. If needed, try a different PoE+ port on the switch.
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Confirm room assignment
If power and connectivity look correct, open RoomHub's WebGUI or Pleneo Cloud and verify the speaker is added to the correct Pleneo Room. Audio only routes to speakers assigned to the active room.
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Result
Once the speaker is powered, connected, and assigned to the room, audio plays automatically. If the issue persists, contact Pleneo Support.