Troubleshoot
Fix uneven volume in a Pleneo Room
Resolve a network loop warning on RoomHub
RoomHub does not power on
RoomVision XL camera not discovered
RoomVision camera not discovered
AudioIQ™ tuning not running
RoomHub does not connect to Pleneo Cloud
No sound from Sonia speakers
No sound from RoomDesign Ceiling
Troubleshoot
Troubleshoot
Edited
RoomHub does not connect to Pleneo Cloud
If RoomHub isn't connecting to Pleneo Cloud, follow these steps in order.
Confirm RoomHub has power
Make sure LAN 1 is connected to a PoE-enabled switch — no power means no cloud connection. See RoomHub does not power on if you're unsure.
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Verify local operation
Open RoomHub's Web GUI using its IP address or QR code. If it loads, RoomHub is running correctly. If not, fix local connectivity between RoomHub and the switch first.
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Check internet access
Confirm the network port connected to RoomHub has internet access. Test with another device on the same port if needed — RoomHub needs outbound internet connectivity to reach Pleneo Cloud.
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Verify network policies with IT
Ask IT to confirm:
The connection isn't filtered or restricted
Outbound HTTPS traffic (TCP port 443) is allowed
No firewall or proxy is blocking cloud communication
Note: Pleneo Cloud communication uses secure HTTPS only.
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Result
Once RoomHub is powered on, reachable locally, and on a network with open HTTPS access, it connects to Pleneo Cloud automatically. If the issue persists, Pleneo Support can help.