Troubleshoot
Resolve microphone discovery issues
Resolve a network loop warning on RoomHub
RoomHub won't power on
RoomVision XL camera not discovered
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AudioIQ™ tuning not running
RoomHub does not connect to Pleneo Cloud
Laptop doesn't detect RoomHub over USB
No audio from Sonia speakers
No audio from a RoomDesign Ceiling speaker
Troubleshoot
Troubleshoot
Edited
Resolve a network loop warning on RoomHub
Why a switch may warn about a loop on RoomHub, and how to fix it.
Overview
RoomHub has two independent, fully isolated ports, with no bridging or forwarding between them:
LAN 1: control and management
LAN 2: audio and video
When both ports land on the same broadcast domain, some switches read this as a loop and raise a warning.
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Fix it
Connect the two ports to separate networks:
Connect LAN 1 to the control or corporate network
Connect LAN 2 to the dedicated audio and video network
Tip: if you're not using the audio and video network yet, disconnect LAN 2 and run RoomHub on LAN 1 only while you set the rest up.
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Result
Keep LAN 1 and LAN 2 on separate networks, and the loop warning goes away; RoomHub works as expected.