Troubleshoot

Troubleshoot

Edited

Resolve a network loop warning on RoomHub

This usually happens when both LAN ports on RoomHub are connected to the same network.

Overview

RoomHub has two independent, fully isolated ports — there's no bridging or forwarding between them: 

  • LAN 1 — control and management 

  • LAN 2 — AV network (AV and Dante traffic) 

When both ports land on the same broadcast domain, some switches read this as a loop and raise warnings. 

———————————————————————————————————————————————

Fix it 

Use separate networks. 

  • Connect LAN 1 to the control or corporate network. 

  • Connect LAN 2 to the AV or Dante network. 

Tip: If you don't need AV/Dante traffic yet, disconnect LAN 2 and run RoomHub on LAN 1 only while you set up the AV network. 

———————————————————————————————————————————————

Result 

Separate control and AV traffic, and RoomHub works as expected. 

On this page

Terms of Use [Web]

EULA [Pleneo Cloud]

Terms of Use [Pleneo Cloud]

Terms & Conditions of Sale

Terms of Warranty

Global Privacy Policy

Security Policy

Reference logos reflect clients of the Pleneo Group, including those served by Pleneo, Xilica or other group brands.

© 2026 Pleneo Holdings Pte Ltd