API and ticketing integration in Pleneo Cloud

Overview 

Pleneo Cloud includes an open API for integrating with management platforms and ticketing systems. This lets managed service providers and enterprise IT teams monitor, test, and maintain their systems automatically, from within the tools they already use.

How it works 

Pleneo Cloud can test a system remotely, using the same verification process as AI AutoDeploy™. These tests check the full system, including microphones, speakers, amplifiers, and RoomHub.

You can schedule tests for any time that suits your environment, for example, a complete check at 5:00 AM, before anyone reaches the office.

If your platform is linked to the Pleneo Cloud API, results are reported back to your ticketing system automatically:

• Rooms that pass are marked healthy

• Rooms that fail raise a service ticket, alerting your team before users notice a problem

Why it matters 

This turns maintenance from reactive to proactive. Instead of a call five minutes before an important meeting, you already know what's wrong, and often have it fixed before the workday begins:

• Early awareness of issues

• Automated alerts through your existing platforms

• Faster resolution with no user disruption

Example

If a scheduled test detects that a RoomHub isn't responding correctly, Pleneo Cloud creates a replacement ticket automatically. When you replace the device, Pleneo Cloud restores its configuration, so the new unit picks up exactly where the old one left off. See Replacing a RoomHub for the full process.

In summary 

• Open API: connects Pleneo Cloud to your management or ticketing platform for one unified workflow

• Scheduled system tests: check all connected devices automatically to confirm system health

• Automatic ticketing: raises a service ticket when a room fails testing, for proactive resolution

• Cloud-based replacement: restores configuration automatically, minimising downtime