Troubleshoot
Resolve microphone discovery issues
Resolve a network loop warning on RoomHub
RoomHub won't power on
RoomVision XL camera not discovered
RoomVision camera not discovered
AudioIQ™ tuning not running
RoomHub does not connect to Pleneo Cloud
Laptop doesn't detect RoomHub over USB
No audio from Sonia speakers
No audio from a RoomDesign Ceiling speaker
Troubleshoot
Troubleshoot
Edited
Laptop doesn't detect RoomHub over USB
Steps to get RoomHub recognised when you connect a laptop for BYOD.
Overview
If your laptop isn't detecting RoomHub over USB, the cause is almost always the cable path, length, hubs, or a loose connection, rather than RoomHub itself. Start by testing a direct connection.
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Test a direct connection
Connect the laptop directly to RoomHub with a short USB cable, avoiding wall plates, extenders, or hubs. This confirms whether the problem is the cable path or the devices themselves.
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Check the USB setup
If the direct connection works, the issue is in your USB installation. Check:
Cable length. Cables longer than recommended can cause detection issues; 3 to 5 metres is typically safe, depending on the USB version
USB hubs and long cables. Combining a hub with extended cables often causes detection problems; keep the signal path as simple as possible
Connections. Unplug and reconnect both ends, and try a different USB port on the laptop
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Result
With a direct connection, a supported cable length, and no hubs in the signal path, RoomHub is recognised automatically. If it's still not detected, generate a diagnostic report and contact Pleneo Support.